Cups on Melbourne

3/187 Melbourne St, QLD 4101. Ranked equal 4th of 14 West End cafés by Google rating.

4.7★Google rating, 341 reviews▲ 0.2★ above West End average

4.9★last 90 days, 15 reviews▲ 0.4★ above West End average

6.5new reviews a month▲ 0.9 above West End average

61%of reviews get an owner reply▲ 36 points above West End average

Get these numbers every month

Summary

Most praised: coffee quality, mentioned in 67 of its 4–5★ reviews.
Most complained about: coffee quality, mentioned in 2 of its 5 reviews rated 1–2★.
Last 90 days: 4.9★ from 15 reviews, above the 4.7★ overall rating.
Owner replies: 61% of recent reviews, against a West End average of 25%.

Themes in recent reviews

Keyword matches in this café's 100 most recent Google reviews. Quotes are short excerpts; we never show reviewer names.

Coffee quality

67 praise mentions, 2 complaints

One of, if not, the best coffee in Brisbane.my coffee was burnt - just like the cashiers attitude :u

Staff & friendliness

27 praise mentions, 1 complaint

Great coffee and toast, but the staff were so nice!

Food quality

17 praise mentions, 1 complaint

lovely service, delicious coffee and AMAAAAZING banana bread!!

Atmosphere & vibe

11 praise mentions, 1 complaint

Great vibe & great coffee.

Speed & wait times

5 praise mentions, 0 complaints

Fast and friendly service for a busy little coffee shop.

Price & value

0 praise mentions, 1 complaint

Compare with similar cafés

Request a correction to this page

Data and methodology. Pilot data. On 16 Oct 2026 we collected each venue's most recent public Google reviews (up to 100) through a third-party data provider, DataForSEO. Overall ratings and review totals are Google's figures on that day. Review velocity is reviews per month across the period covered by the collected reviews. 90-day rating is the average of collected reviews from the last 90 days. Venue themes count keyword matches in 4–5★ reviews (praise) and 1–2★ reviews (complaints). An AI model summarised the suburb themes from anonymised review text. We quote short excerpts and never show reviewer names. Google doesn't endorse this pilot, and the 90-day figures and themes are our own calculations. Venue owners can request corrections from their venue's page.